Restrictions and Features of Your Social Listening Project Results on Swonkie

Can I Track Mentions on Instagram Stories or Facebook Stories?

Currently, it's not possible to monitor mentions in Instagram Stories or Facebook Stories. The Facebook API does not provide this option, limiting access to mention data in these temporary content formats.

Is it Possible to Collect Paid Posts or Ads?

No, social networks do not allow monitoring of paid posts or ads. Due to API restrictions, Swonkie cannot access this data.

Is There a Limit to the Number of Hashtags I Can Monitor on Instagram?

Yes, the Instagram API allows you to monitor up to 7 hashtags per profile added on Swonkie. If you have multiple accounts, you can track up to 7 hashtags per account, maximizing the tracking of the most important hashtags for your strategy.

Can I Track Mentions from Facebook Personal Profiles?

Yes. As long as the post is set to public, mentions of a personal Facebook profile will appear in the results of your project on Swonkie.

Why Can't I Collect Mentions from Facebook Groups?

Unfortunately, in 2018, Facebook changed its API and removed access to public mentions posted in groups. As a result, it's not possible to monitor mentions within these groups.

Can I See Data such as Number of Likes, Comments, and Shares on Posts?

Yes, you can see this data next to each post. The numbers of likes, comments, and shares presented correspond to the moment when the mention was imported.