How to Create Reports on Swonkie

Facebook - Information and Limitations

Instagram - Information and Limitations

LinkedIn - Information and Limitations

Google My Business - Information and Limitations

YouTube - Information and Limitations

TikTok - Information and Limitations

Ad Reports - Information and Limitations

Who can use Swonkie?

Which LinkedIn Excel Data Corresponds to Swonkie Metrics?

What are "Other Clicks" in Facebook Reports?

What is the difference between Total Reach and 28-Day Reach?

Why is the total reach not shown, only the average?

How to Create Ads Reports in Swonkie

How to Update Social Media Accounts on Swonkie

Why Is My Facebook Page Not Being Imported into Swonkie?

How to Remove a Social Media Profile from Swonkie

How to Add an Instagram Account to Swonkie?

How to delete my Swonkie account?

How does the 14-day trial work?

Is Swonkie free?

What are the advantages of using Swonkie?

What are Groups for in Swonkie?

How to Create a Carousel for Facebook in Swonkie?

What is Swonkie?

How to Add Team Members in Swonkie?

What Are Dashboard Templates?

How to Add Competitors in Swonkie?

How to Add Social Networks on Swonkie?

How to Create a Collaborative Post on Instagram with Swonkie

ANDIE's Credit System on Swonkie

How to Set Up My First Project in Swonkie?

How Does Advanced Search Work in Social Listening?

What Are Queues in Swonkie Used For?

Automatic Posting on Swonkie: How Does It Work?

Can I edit or delete posts after they’ve been published?

Video Upload Limits and Features on Swonkie

Recommended Image Dimensions for Each Social Network

Planning Instagram Stories with Clickable Stickers on Swonkie

Competitor Data History on Swonkie

How to Add and Manage Competitor Alerts on Swonkie?

What alerts can be monitored in the Swonkie competitor feed?

Restrictions and Features of Your Social Listening Project Results on Swonkie

How to View Mentions on Facebook and Instagram?

How Many Keywords Can I Monitor?

Can I Monitor a Specific Language?

Why Can't I Add a New Project?

How Long Are My Mentions Stored in the Archive?

How Often Are New Mentions Imported?

Mention History When Creating a New Project in Swonkie

Sentiment Analysis on Posts in Swonkie

What is Estimated Reach?

Social Media & Web Listening: Limitations and Features by Social Network

How to Update My Payment Method on Swonkie

Can I change my plan before the end of the billing cycle on Swonkie?

What to do if the payment was declined on Swonkie

How to Add or Update Company Information for Invoicing on Swonkie

How long does it take for the data to appear in the reports?

How to Receive Reports from Swonkie via Email

How to Add and Remove Widgets from the Dashboard

Understanding Widgets on the Dashboard

How to Customize Widgets

How to Use Filters in the Dashboard

How to Add Covers to Videos?

Data Tracking for Insights – Timings, Specifics, and Process

Twitter Changes

Posting on Google My Business: Location Verification

Instagram Widgets

Instagram Competitors Widgets

Facebook Widgets

Facebook Competitors Widgets

Meta Ads Widgets

Facebook Metrics

Facebook Competitors Metrics

Linkedin Widgets

Meta Ads Metrics

Generic Widgets

How to Create a Dashboard in Swonkie

Threads Widgets

Changelog

Instagram Competitors Metrics

Linkedin Metrics

Generic Metrics

Threads Metrics

Instagram Metrics

How to Share Your Swonkie Insights Dashboards

How to Create a Custom Widget in Swonkie

Label Reports – How Do They Work?

About Swonkie

Onboarding

Set Up Social Media

Posting

Insights

Widgets

Metrics

Reports

Competition

Listening

Payments and Billing

Account Settings

<p>Keeping your social media accounts updated on Swonkie is essential to ensure efficient account management and a seamless user experience. Whether you've changed login credentials, added new accounts, or simply need to sync profiles, updating your social media accounts on Swonkie is a simple and quick process. Below is a step-by-step guide to help you.</p><hr><h3><strong>Steps to Update Your Social Media Accounts</strong></h3><ul><li>Access "Settings" and Select "Social Media Profiles"</li></ul><figure class="image image_resized" style="width:38.59%;"><img src="https://cdn-assets.productfruits.com/843a9954-1de5-4a35-b3da-4ed796a6b246"></figure><ul><li>Click on "Update connection" in the disconnected social network.</li></ul><figure class="image"><img src="https://cdn-assets.productfruits.com/c8c496b8-c533-4369-b509-aade73a5afc9"></figure><ul><li>Follow the prompts for each social network, accepting all permissions</li><li>Complete the process and ensure all accounts are updated</li></ul><hr><h4><strong>Facebook</strong></h4><p>When updating Facebook, you’ll be prompted to log in. Use an account with admin or editor permissions for the pages you want to manage on Swonkie.</p><ul><li>Enter your password and click "Next."</li><li>Accept all permissions for every page listed.</li></ul><h4><strong>Instagram</strong></h4><p>When selecting "Update" for Instagram, you’ll need to log in through Facebook, as Instagram accounts must be linked to a Facebook page. See more <a href="https://swonkie.productfruits.help/en/article/how-to-add-an-instagram-account-to-swonkie">here</a>.</p><ul><li>Log in with a Facebook account that has admin or editor permissions for the pages associated with the Instagram accounts you want to manage.</li><li>Accept all permissions for every listed Instagram account and Facebook page.</li></ul><h4><strong>Threads</strong></h4><p>Ensure the Threads account you want to update is logged into the same browser you're using for Swonkie. Click "Update," and the account logged into Threads will be updated.</p><h4><strong>TikTok</strong></h4><p>Verify that the TikTok account you want to update is logged into the same browser you’re using for Swonkie. Click "Update," and the currently logged-in TikTok account will be updated.</p><h4><strong>Twitter</strong></h4><p>To update a Twitter account, ensure the desired account is logged into Twitter.com in the same browser as Swonkie. The account logged in at the time will be updated upon clicking "Update."</p><h4><strong>LinkedIn</strong></h4><p>When updating LinkedIn:</p><ul><li>Log in with an account that has super admin permissions for the pages you wish to manage.</li><li>Manage both LinkedIn pages and your personal account on Swonkie.</li></ul><h4><strong>YouTube</strong></h4><p>Choose the Google account associated with your YouTube channel and accept all permissions for the channel to be imported into Swonkie.</p><h4><strong>Google My Business</strong></h4><p>Choose the Google account associated with your Google My Business profiles and accept all permissions for the account to be imported into Swonkie.</p><hr><h3><strong>Importance of Keeping Social Media Accounts Updated on Swonkie</strong></h3><ul><li><strong>Avoid Interruptions</strong>: Updating credentials and syncing profiles ensures your scheduled posts are published without issues.</li><li><strong>Effective Monitoring</strong>: Keeping accounts synced allows Swonkie to collect real-time data for performance reports and monitoring.</li></ul><hr><h3><strong>Frequently Asked Questions</strong></h3><p><strong>1. What happens if I don’t update my social media accounts on Swonkie?</strong><br>Failing to update credentials or sync profiles may cause Swonkie to lose the ability to publish content or collect data properly, affecting your schedules and data monitoring.</p><p><strong>2. How often should I sync my social media accounts on Swonkie?</strong><br>We recommend syncing your accounts whenever you update credentials or notice a publishing or monitoring error. Some platforms, like LinkedIn, require accounts to be updated every 60 days.</p>

<p>If you want to collaborate with others in managing your social media on Swonkie, you can easily and quickly add members to your team. Follow the steps below to invite new members.</p><h3><strong>Steps to Add Team Members</strong></h3><p><strong>1. Access the Team Settings Area:</strong></p><ul><li>Select the "Settings" option.</li><li>Click on "Team" in the left side menu.</li></ul><figure class="image image_resized" style="width:44.15%;"><img src="https://cdn-assets.productfruits.com/d6755e01-d415-4657-8483-825b559a6cf1"></figure><p><strong>2. Invite New Members:</strong></p><ul><li>On your team page, you will find an "<strong>Add new user</strong>" button. Click that button.</li></ul><figure class="image"><img src="https://cdn-assets.productfruits.com/76d864a7-3cc6-4efe-8aa7-369808cf7482"></figure><ul><li>A window will appear for you to enter the <strong>email </strong>of the person you want to invite to the team.</li><li>Select the <strong>permissions </strong>that this member will have and the profiles they should have access to.</li></ul><figure class="image image_resized" style="width:49.62%;"><img src="https://cdn-assets.productfruits.com/836a1fe4-67c6-41b6-9cd7-d7dc90a6ff1c"></figure><ul><li>Click on "<strong>Invite</strong>".</li></ul><figure class="image image_resized" style="width:46.73%;"><img src="https://cdn-assets.productfruits.com/df32f5bf-9795-4dd5-b03b-2b5849c6f431"></figure><p><strong>3. Wait for Acceptance:</strong></p><ul><li>The new member will receive an email with a link to accept the invitation. Once the member registers on Swonkie and accepts the invite, they will automatically be added to your team.</li></ul><h3><strong>Manage Team Members</strong></h3><p>After adding members to your team, you can manage their permissions at any time:</p><ul><li>Go back to the "<strong>Team</strong>" menu in the settings.</li><li>Click the pencil icon next to the member's name to change their permissions.</li><li>Or click the x icon to remove the team member.</li></ul><figure class="image"><img src="https://cdn-assets.productfruits.com/5895e224-2f96-4d22-b5b1-4f98afae4208"></figure><h3><strong>Need More Space for Team Members?</strong></h3><p>The number of members you can add to your team depends on your current plan. Check your subscription limits to ensure you have enough space for new members. If you need more members on your team, you can upgrade your plan at any time or contact our support team.</p>

Go back to Swonkie

Was this article helpful?

You recently requested to reset your password for your account. Use the button below to reset it. This password reset is only valid for the next 24 hours.

If you’re having trouble with the button above, copy and paste the URL below into your web browser.

Please check your email for instructions to reset your password.

Check your email

Enter your email address and we will send you instructions to reset your password.

Please enter a new password below.

Set your password